Privacy statement for the Horeca Academy, with this we indicate both companies, being Horeca Academie bv and Horeca Academie zakelijk bv including the brand, the protection of your personal data is of the utmost importance. We respect your privacy and adhere to the rules set by the European General Data Protection Regulation (GDPR).

With this privacy statement, the Horeca Academy informs you about the way in which your personal data is handled within our organization.


Responsible for the use of your personal data are the Horeca Academie B.V. Chamber of Commerce no. 52324494 and the Horeca Academy Zakelijk bv Chamber of Commerce no. 63491036 (hereinafter referred to as the Horeca Academy), located at Anna van Hannoverstraat 4 2595 BJ The Hague.

Processing personal data

The Horeca Academy processes the personal data we receive from you or your employer. This concerns, for example, the information we receive when you register for a study program, request a study guide, register for the newsletter or if you contact us in another way.

We collect and process, among other things, the following personal data: your name, address, telephone number and e-mail address, data related to the training for which you have registered, including payment details, any feedback you may have about the training and other information that you provide to us . In addition, the Horeca Academy collects and processes data in the context of your training, such as your presence, any results achieved and whether you have completed the training.


The Horeca Academy uses your personal data for the following purposes:

• sending codes for elearning and tests, teaching materials
• sending the newsletter
• administrative handling of your participation in the chosen study program
• answer questions and provide information
• perform analyzes to improve our services
• to comply with applicable laws and regulations
• collection of tuition fees, handling of payments including sending invoices
• Visiting the website

When you use the Horeca Academy website, you leave data behind. If you give permission for this, the website uses cookies to make the website function better and to tailor it to your preferences. In this privacy statement you can read which data the Horeca Academy collects, why this happens and what happens with this data. The privacy statement applies to visitors to the website and our administration, e-learning and the digital student environment.


In order to make the website function better and faster and to be able to tailor the content to your preferences, data regarding the use of the website is collected. This information can be collected by using “cookies”. These are small text files that can be automatically placed on your computer by the visited web page. Cookies and similar techniques are also used to recognize you on the Horeca Academy website, to monitor your click and mouse behavior and to compile a profile. You can disable the use of “cookies” via the settings of your computer of your browser.

  • Functional cookies
  • Functional cookies are necessary for the website to function properly. The use of these cookies cannot be disabled.
  • Analytical cookies
  • Analytical cookies are used to optimize the functionality of the website. The use of these cookies cannot be disabled.
  • Marketing cookies

By sharing the pages visited with certain marketing platforms, we can show you more targeted information. In the cookie statement you can read which cookies are placed for which purposes and by which parties.

How do we collect data?

If you use the website, you sometimes leave personal data behind. This specifically concerns the information that you enter yourself in forms, information about your browser, the operating system, the country where you are located and similar browser data. This information is processed anonymously (without traceable IP address) in Google Analytics. You leave your data with us in the following ways:

    • Navigation through the website
    • Register for training, study or course
    • Filling in forms
    • Subscribe to Newsletter
    • Request a trial lesson or table of contents
    • Make use of the Horeca Academy environment, hand in digital homework, consult with fellow studentsWhat do we do with your data?

    The Horeca Academy stores and processes your data for the following purposes:

    • Collecting and analyzing statistics in order to optimize the website
    • Building a contact history and following up on contact requests
    • Inform about additional and similar training and courses
    • Offer a discount if you qualify for packages
    • Registering registrations for exams
    • the Horeca Academy does not store personal data that it processes for longer than is necessary for the purpose of the data processing.

    How do we protect your data?

    The Horeca Academy takes appropriate technical and organizational measures to protect your personal data against loss or unlawful processing. This is how we secure our systems and applications at a level that, given the state of the art, is more than sufficient to prevent unauthorized access to, modification, disclosure or loss of personal data. As part of this, the Horeca Academy concludes processing agreements with suppliers that it engages and that process personal data on its behalf, in which appropriate obligations are imposed on these suppliers to guarantee the security of this data.

    the Horeca Academy complies with the data breach notification obligation and immediately informs the Dutch Data Protection Authority (AP) and those involved in the event of a serious data breach.

    With whom does the Horeca Academy share your data?

    the Horeca Academy treats your personal data confidentially. We do not share your data with others, with the exception of SVO when you are following an official MBO course.
    The personal data we use for analyzes are anonymised by us and can therefore no longer be traced back to you. If this has been agreed with your employer, the Horeca Academy can provide information about your presence at the training to your employer. the Horeca Academy can use the services of third parties to process your data in accordance with this privacy statement, for example technical service providers, delivery services, but also partners who provide services such as to our accreditation organizations. The Horeca Academy will not provide your information to other third parties, unless you have given prior permission to the Horeca Academy or if the Horeca Academy is legally obliged to do so.

    These third parties act as “processor” for the Horeca Academy and we ensure that these parties offer sufficient guarantees with regard to technical and organizational security measures. The Horeca Academy concludes a processor agreement with third parties who act as processor for the Horeca Academy, which includes the provision that they will only process personal data on behalf of the Horeca Academy.

    Younger than 16 years old?

    If you are a minor, i.e. younger than 16, you may only give permission for the processing of your personal data with the permission of one of your parents or legal guardian. It is then important that your parent (s) or your guardian reads this statement. They can also exercise the rights you have with regard to the personal data you leave with us, such as the right to object to the (further) processing of your personal data or the right to inspect and correct your data.

    Insight into your data?
    If you want an overview of all your personal data that are processed by the Horeca Academy, you can request this via You can also request a change or correction of your data via this e-mail address. The Horeca Academy will deal with such requests as soon as possible, but no later than within one month, unless an extension of that period is justified by law.

    You can at any time object to the use of personal data for direct marketing and / or (further) receipt of (certain) information by sending this request by e-mail to

    If you want the Horeca Academy to delete your personal data and / or account, you can request this by sending an email to It is possible that some personal data will be stored by the Horeca Academy after the removal request, for example if this is necessary for the processing of orders placed or if there is a legal obligation to keep the data.

    If you have a complaint about the use of personal data by the Horeca Academy, you have the right to submit a complaint to the Dutch Data Protection Authority.


    the Horeca Academy can change the privacy statement. We therefore recommend that you read the privacy statement regularly to stay informed of any changes.


Cookie Statement

The websites of the Horeca Academy (including via and use cookies. A cookie is a small text file that we send to your browser, so that we can automatically recognize your browser when you visit the website again. Cookies can collect data related to the use of the website, such as which pages have been visited and the duration of a user session. When you use the website, the cookie sends this information back to the relevant Horeca Academy website.
In this policy we explain how we use cookies and what choices there are. Unless stated otherwise in this cookie statement, the privacy statement of De Horeca Academie also applies to how we process the data we collect via cookies.

Our data are:
Anna van Hannoverstraat 4
2595 BJ The Hague

Telephone: 070 302 9956

Types of Cookies
Cookies help us provide, protect and improve our services, for example, by personalizing content, by customizing and measuring advertisements, and by providing a more secure experience. We point out that if you do not accept all cookies, you may not be able to take full advantage of all functions of this website.

We use cookies for the following purposes:

Necessary cookies
These are anonymous cookies that enable users to view the website and use the functions on the website. The information these cookies collect is not used for marketing purposes. If the use of this type of cookie is not allowed, multiple parts of the website cannot be used. The cookies also do not remember which other websites you have visited.
Performance-enhancing cookies

These are anonymous cookies with which the Horeca Academy can improve its website. These cookies collect information about how visitors use the website, such as information about the most visited pages or the number of error messages displayed. An example of this type of cookies is Google Analytics. Google uses aggregated statistical information to give the Horeca Academy insight into how users use the websites. Google may only provide this information to third parties if Google is legally obliged to do so, or insofar as these third parties process the information on behalf of Google. More information about Google Analytics can be found here.

Functional cookies
These are cookies with which the Horeca Academy can remember the choices and preferences of visitors. As a result, we do not always have to ask you for this and the Horeca Academy can show more relevant information to individual visitors on the basis of this information. Refusal to use this type of cookie has the consequence that De Horeca Academie can offer less support to users. The information these cookies collect is anonymous and cannot track your surfing behavior on other websites.

Social media buttons
Our website includes social media buttons for our social media channels, especially Facebook and Instagram. These buttons work using pieces of code coming from Facebook and Instagram themselves. Cookies are placed by means of these codes. The Horeca Academy has no influence on this. You can read in the privacy statements of these social media channels what they do with your (personal) data that they process via these cookies.

Delete cookies
By visiting the website you agree that De Horeca Academie places cookies on your device. If you do not want De Horeca Academie to place cookies on your device, you can refuse the use of cookies via the settings or options of your browser. You may not be able to (correctly) use some parts of the website afterwards.

If you do not wish to receive any cookies at all, you can adjust the settings of your internet browser to completely block the placement of cookies. The Consumers’ Association has made a step-by-step explanation available online. More information about enabling, disabling and deleting cookies can also be found in the instructions and / or using the Help function of your browser.
Some tracking cookies are placed by third parties who, among other things, show you advertisements via our website. You can delete these cookies centrally via Your Online Choices so that they are not returned to a third-party website.
However, some features and services, on our and other websites, may not function properly if cookies are disabled in your browser.
Access and correction of data
You can request access to the data that De Horeca Academie processes about you at any time and have it corrected, deleted or transferred by sending a request to When it comes to access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your browser. The Horeca Academy may ask you to verify your identity the Horeca Academy may ask you to send a copy of your ID with your BSN and passport photo invisible. Please note: your BSN is stated in several places on your ID. Following this request for access, you can request De Horeca Academie to correct or delete your personal data. Do you believe that we do not handle your personal data carefully? Then you can contact us using the above contact details. You also have the right tright to file a complaint with the Dutch Data Protection Authority (“AP”).


This privacy and cookies- statement was last amended on 05-03-2021.